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| 23135 – Digital Engagement Analyst (Reopen), HQA, LDC-E – E UNRWA – External Relations & Communications, HQ Amman
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Org. Setting and Reporting
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change.
If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you.
Digital Engagement Analyst reports to Chief Private Sector Partnerships Division.
Responsibilities
– Delivering daily administrative support such as user administration on UNRWA Salesforce based CRM platform, including donor segmenting, creating fields, reports & edits in Salesforce with a specific focus on digital fundraising activities.
– Responding to all alerts issued by the systems and problem solving of system errors on daily basis.
– Managing and updating UNRWA website by creating new landing pages, optimizing page performance, conducting A/B testing, identifying security breaches, and other website tasks.
– Creating custom dashboards and automated reporting solutions (1x Annual Salesforce department dashboard, 1x Annual HNWI dashboard, weekly & monthly donation reports).
– Analysis, interpretation & reporting of data from Google Analytics, Adwords, Tag Manager, as well as Meta Analytics, Mailchimp, and other advertising web tools on monthly basis.
– Managing system integration between Salesforce, online donations website (IRaiser), email marketing integration (Mailchimp), & online payment system (Stripe) according to department requirements.
– Preparing monthly reports for management teams stating trends, patterns, and predictions using relevant data
– Other duties as assigned.
Education
– Bachelor’s degree, preferably in computer science, engineering, mathematics, business management, economics, or related field.
– Knowledge of programming languages like SQL & HTML.
– Able to deploy Google Analytics through Google Tag Manager.
– Proficient knowledge of computer applications, including Excel, PowerPoint, Word, Outlook, and SharePoint.
– Strong problem-solving and analytical skills.
– Accuracy and attention to detail.
– Excellent verbal and written communication skills.
Competencies
UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies of Communication, Working with People and Drive for Results apply by default.
– Working independently and meeting tight deadlines
– Ability to work under pressure, be flexible and problem solving oriented
– Be proactive and find creative solutions
For guidance on how to prepare for competency-based interviews: https://careers.un.org/lbw/home.aspx?viewtype=AYI
| Required and Desirable Work Experience |
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| – 3 years of relevant work experience are required. |
| – Experience in analyzing web analytics data is required. |
| – Experience in fundraising and donor relations is desirable. |
| – Currently residing in Duty station. Please specify your current location is required |
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Languages
– Excellent command of spoken and written English.
Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
Special Notice
Type of Contract: Limited Duration Contract (LDC), Band E. The Limited Duration Contract applies to external candidates and UNRWA internal candidates on LDC.
Duration of Contract: 1 Year Renewable upon availability of Funds), satisfactory performance and continuing need.
Grade & Salary: LDC- Band E monthly basic salary ranges JOD 897.00
Other Benefits: Other benefits include compulsory medical insurance, 30 days of annual leave pro-rated to the duration of the contract, and family allowance (if applicable).
This vacancy notice is open to internal and external candidates. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be rescinded.
Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities.
A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post.
Only applications that have been fully completed in UNRWA’s online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate.
For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under “Category” RLG, scroll down to see all categories, then select their local grade.
Equivalency:
Equivalency may apply for this post.
NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.
Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered.
The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending.
UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations.
The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework.
UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.
For more details on UNRWA, please visit: https://www.unrwa.org/
