About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Program / Department Summary
Mercy Corps is committed to preventing all forms of exploitation and abuse. The Community Accountability Reporting Mechanism is an essential part of Mercy Corps’ commitment to excellence and integrity. It gives individuals, organizations, and local groups an opportunity to raise concerns or share feedback (positive and negative) with Mercy Corps, independently from program operations. In the context of Jordan, rolling out CARM across the country, ensures that the country program and team members are uphold to Mercy Corps’ high standards of accountability.
General Position Summary
The CARM Coordinator will work under the supervision of the Program Performance and Quality Director, and s/he is the country CARM focal point. The CARM Coordinator assesses and develops the country level CARM processes and tools and develops the CARM strategy for each program in close coordination with the Project Manager/Team. In addition to developing and managing the work plan for the implementation of a CARM system, the CARM Coordinator build the capacities and trains team members on adaptations to the CARM system. S/he has an implementation role within the Jordan portfolio, dividing his/her time between the continued establishment, maintenance, and management of CARM implementation in existing programs and the roll-out of CARM into new programs. While working with the program and MEL teams, s/he support the adaptation of the CARM strategy and workplans, focusing on its maintenance in alignment with the global and Jordan country strategies. Main responsibilities within the position include: 1) updating the standard operating procedures (SOPs); 2) establishing reporting/feedback processes and mechanisms: 3) developing training plans and awareness materials for staff and with partners on the implementation of the CARM framework in communities. S/he will deal with day-to-day feedback including complaints, questions, reports, and requests for support as received by the CARM officer/assistant or in community boxes.
Essential Job Responsibilities
COMMUNITY ACCOUNTABILITY AND REPORTING MECHANISM
CAPACITY BUILDING
TEAM MANAGEMENT
COORDINATION
SECURITY
Ensure compliance with security procedures and policies as determined by the country leadership. Proactively ensure that team members operate in a secure environment and are aware of policies.
ACCOUNTABILITY TO PARTICIPANTS
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility
1 CARM officer (Jordan – national staff).
Accountability
Reports Directly To: Director of Program Performance and Quality
Works Directly With:, Jordan Case Management Committee (JO CMC), Regional CARM Advisor, HQ Ethics Team, Jordan CD/DoP, Jordan Programmatic Pillar Directors, PaQ Unit, CARM team and CARM program focal points, and all project/program teams, including Mercy Corps participants.
Knowledge and Experience
Success Factors
Living Conditions / Environmental Conditions
The position is 100% based in Amman. This position may require 15% travel to other locations within Jordan. The CARM Coordinator must follow all security protocols at all times.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment
In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
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