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About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives,and skills so that we can be stronger and have a long-term impact.
The Program / Department / Team (Program / Department Summary)
The USAID Informal Livelihoods Advancement Activity (Iqlaa) is a five-year USAID-funded program that started in 2022 and aims to support Jordan’s HBBs and MSEs to grow, transform, and become resilient to future shocks. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services.
The program focuses on four sectors: agriculture, hospitality and tourism, manufacturing, and services, with a special focus on technology development and implementation. Iqlaa infuses a gender, youth, and social inclusion lens throughout all interventions. Through research and adaptive collaborative learning, Iqlaa will identify opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa will implement best practices in enterprise strengthening, inclusive job creation, and financial sector development within a market systems development (MSD) framework. Iqlaa will also leverage innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan. Mercy Corps leads on the implementation of Iqlaa, and weaves together technical expertise from a robust set of national, regional, and international partners.
The Position (General Position Summary)
The Driver will be assigned mainly to the Informal Livelihoods Advancement Activity (Iqlaa) program; the duration of this program is from 2022 to 2027. The Driver will be supporting other programs and the operations /logistics department based on availability. The driver will provide safe, transport services for the MC program and support staff within the limits of Jordan’s borders. The Driver will adhere to all traffic and MC safety rules and follow the transport guidelines required by the MC transport department.
As program support, he/she will provide logistics support organizing program stocks, MC Amman office
and project sites warehouses, and other logistics tasks as assigned.
Essential Responsibilities (Example Section Below – Adapt to Specific Role)
Driver and vehicle maintenance support
▪ Operate MC vehicles as assigned by the supervisor.
▪ Maintain vehicle log-sheets in accordance with MC policies/regulations.
▪ Check the vehicle conditions after each trip/routinely – report needs and problems to transport management.
▪ Adhere to all safety and communication protocols as advised by Mercy Corps and supervisor.
▪ Responsible for the safekeeping of all vehicle equipment, tools, first aid kits, spares etc.;
▪ Keep the vehicle ready, clean and on standby – ready for use at all times;
▪ Assist, as required, with logistics in the office daily workloads;
▪ Cooperate and be of assistance to staff and visitors – assist in troubleshooting potential problems
during daily business;
▪ Report all maintenance needs of the vehicle to transport management (Logistics officer and assistants) on a regular basis;
▪ Undertake field assignments as assigned;
▪ Work night shifts at Amman or field locations – as assigned by Supervisor -This might require occasional airport trips at late hours of the night. Overtime and airport trips will be paid as per MC national staff handbook regulations.
▪ Adherence to all MC policies and procedures as outlined in MC policies and procedure manuals;
▪ Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission in country of operation;
▪ Other duties as assigned.
Warehousing and logistics support
▪ Follow the Mercy Corps Warehouse Policy and Procedures Guidelines
▪ Daily coordination of MC logistical, warehouse procurement activities;
▪ Ensure the timely delivery of supplies to respective Projects with the coordination of procurement department and MC transport pool.
▪ Has a full understanding of MC warehouse policies and formats.
▪ All other activities to ensure the smooth warehouse and office program stocks records are in order.
Supervisory Responsibility
▪ None
Accountability
Reports Directly To: Head of Driver
Works Directly with Logistics And admin officer/drivers, procurement, and admin & logistics teams.
Coordinates with Mercy Corps programs and operations staff.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, and other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.
Minimum Qualification & Transferable Skills
Requirements:
– At least 1 year of experience as a professional driver.
– Valid driver’s license and at least five years of driving experience.
– A good English level is required, enough to communicate professionally with expats orally and in writing.
– Good knowledge of using email communications, Microsoft Word, and Excel.
Desired skills and experience: (plus)
– Previous Experience with INGOs is not required but is a plus.
– Knowledge of vehicle mechanics is a plus
– Knowledge of INGO common logistics procedures is a plus (not required)
– Experience in warehousing and stock management procedures is a plus (not required)
Success Factors
Define the specific behavior and attitudes critical to success in the position at time of hire and as it
develops over time in paragraph form (soft skills).
Competencies
• Time-Management
• Accountability
• Action-oriented
• Customer/Client Focus
Living Conditions / Environmental Conditions
The position is based in Amman, Jordan, or other Middle East Mercy Corps locations and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and
values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
