Integrated Technology Group (ITG) Looking for Senior Professional Services Engineer at Amman, Jordan Full Time

Job Description and Requirements
The PSE serves as an technical product expert in ITG’s portfolio of software products; Highly proficient in product use, product deployment and resolution of technical support issues; delivers onsite support / consulting services at customer locations and remote engagements; adheres to department and company policies and procedures; contributes to the growth and enhancement of the quality of the Professional Services discipline; and proactively supports the success of ITG Software teams; works from written specifications and pre-established guidelines to perform the functions of the role. Provides subject matter, business-process expertise and technical leadership; leads client support tasks / projects to successful completion.

Responsibilities

Provide onsite and remote setup, installation, configuration and training of ITG Software products.
Facilitate the customer engagement process including identifying requirements, setting expectations and ensuring prerequisites are completed prior to the engagement.
Make recommendations to enhance the likelihood of customer success, including: system configuration, workflows, remediation of defects, application usage, enhanced product features and improvements to implementation of ITG Software products.
Identify and report software defects to development teams via bug tracking system.
Translate complex business, functional and technical requirements into detailed work / development tasks; prepare Project Scope statements.
Participate in RFP response process by developing and compiling documentation.
Estimate the duration of product deployment and training tasks.
Deploy demonstration and sandbox websites loaded with relevant sample data for ITG’s entire software product-line.
Prioritize and organize support tasks in order to contribute to meeting project and product deployment goals on-time and on-budget.
Provide ongoing technical support for assigned accounts; manage customer communication and expectations.

Skills Required

Solid hands-on experience in the following languages/tools/environments:

– Networking (cabling, IP addresses, configuration)

– Software deployment / installation

– Windows IIS (Installation, administration, manage Sites, SSL, backup/restore)

– Windows Server 2008 / 2012

– Clustering / Load Balancing (NLB)

– Database Knowledge (Backup/restore, import/export, execute scripts, update tables/records, database security, manage DB jobs).

Excellent written and verbal communication skills (English / Arabic).
Excellent presentation skills.
Knowledge and experience with build and release management. 

Qualifications

• Bachelor’s degree in computer science or equivalent.

• Minimum of 4 years IT Support experience.