Description:
Sales Reporting and Analysis Officer
Maintain accurate records of all reservation activities, including guest information, reservation details, and payment transactions.
Provide regular reports on reservation conversions, upselling success rates, and other relevant metrics to the management team.
Analyze data to identify trends, opportunities, and areas for improvement, making recommendations to optimize reservation processes and increase revenue.
Qualifications:
Fluency in Arabic and English is essential, with excellent written and verbal communication skills in both languages.
Previous experience in reservations, sales, or customer service roles is preferred.
Proven ability to convert leads into bookings and upsell additional services or amenities.
Strong sales and negotiation skills, with a customer-centric approach.
Exceptional interpersonal and communication skills to build rapport with guests and colleagues.
Detail-oriented with excellent organizational and time management abilities.
Ability to work effectively in a fast-paced and dynamic environment.
Proficiency in reservation management systems and Microsoft Office Suite.
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