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The Customer Service Representative has to answer all inbound/outbound calls and non-voice channels (Chat, Emails, Tickets, and Social Media). In addition, the Customer Service Representative needs to respond to customer queries through phone calls and non-voice channels.
The candidate must be knowledgeable about the different products and services related to the organization in which the Customer Service Representative is currently employed.
General Skills:
– Located in Amman / Irbid
– Excellent command of the English language.
– Excellent communication skills
– Very good writing and typing skills
– Educational degree Diploma / Bachelor as a minimum.
– Full available for all shifts (Morning, Evening, and Night)
– Good knowledge of basic computer skills (e.g. Microsoft Office, internet, e-mail)
– Customer Service oriented
– Call Center experience is a huge plus
Main Job Tasks and Responsibilities:
– Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media)
– Manage and resolve customer complaints
– Identify and overcome objections
– Able to handle calls or none voice channels in a pressure environment
– Should be capable of handling issues and complaints with providing solutions to the customers
– Should be fully aware of information related to the product or services of the organization
– Display Time flexibility towards shifts as per work floor requirements
