ActionAid- AAAR Hiring for IT and Admin Officer at Amman, Jordan Full Time

Job Title:

IT and Admin Officer

Department:

Programme/ Admin

Job Family:

Reports to:

Women’s Rights Programme Manager / Administration Manager

Grade:

Location:

Amman Office with possible travel to the field

Direct Reports:

N/A

Job Role

Role Overview:

The IT Officer will ensure that AAAR GBV Chatbot is running and up to date on a daily basis by fixing anomalies and bugs, as well as updating all content and exploring new modalities/features to foster inclusiveness.

The IT Officer will work in close collaboration with the Women’s Right Programme Manager and Protection Programme Officer in the field to gather feedback and recommendation from communities to continue to develop AAAR GBV Chatbot. The IT Officer will ensure to reflect all changes and new information on AAAR GBV Chatbot. The IT Officer will co-prepare and co-facilitate the different reflection meetings with key stakeholders alongside the project. The IT Officer will ensure the provision of data to support MEAL monitoring for reporting purposes.

Furthermore, IT Officer will take digital initiatives to continue to develop AAAR GBV Chatbot, as well as explore a new way to foster digitalization within the different AAAR Programmes (e.g., Humanitarian, Women’s Rights, etc.).

The role involves supporting logistic and admin issues so that the Arab Region’s operations including donor Funded Projects run smoothly and activities as planned.

Role Dimensions

Key Accountabilities / Responsibilities

Key Activities

Programmes

• Lead the technical development of AAAR GBV chatbot.
• Develop a user’s-friendly platform and increase accessibility to Persons with Disabilities (PwD).
• Develop an accountability mechanism within the platform.
• Ensure running of online chatbot and solve issues related.
• Ensure weekly updates, and when needed, on the platform based on the feedback from stakeholders.
• Provide monthly statistics and activities reports to the Programme Manager.
• Support Programme Manager to prepare donor reporting.
• Support the media advertisement for the campaigning activities in collaboration with the Communication and Campaign Coordinator.
• Participate in graphic design for all contents.
• Craft high-level and detailed conversational scripts, task flows, and mock-ups to effectively communicate chat and voice interaction and design ideas
• Apply concepts and practices related to Natural language Processing/Understanding, sentiment analysis, Intent classification, dialogue flows, text-to-speech, and speech-to-text to the conversational design process
• Liaise with other INGOs and emergency IT service providers/networks (e.g., NetHope) to share IT resources as relevant and request support/equipment as necessary.
• Explore Digital opportunities across AAAR programmes.

Administration

• Hardware system maintenance.
• Ensure that IT systems and accounting software are running efficiently.
• General PC/network support for all staff located in the office of the PC and visiting ActionAid staff. This includes staff training/IT Clinic and emergency staff support for office staff after hours.
• Manage and control IT assets within the office in line.
• Establish the IT setup in emergency field offices.
• Ensuring that anti-viruses are updated on both pc’s/laptops and the server
• Make sure the backup/restore of the data is working fine.
• Make sure the backup is stored in a safe place outside the premises.
• Identify and work to resolve problems regarding the functionality of communication equipment such as mobile phones and laptops.
• Support the  procurement processes for Jordan  office, Community Centers according to ActionAid procurement manual.
• Ensure that a proper and effective inventory system is in place
• Responsible for the logistics operations and ensure that all logistical support is provided on time and in an effective way to the different  ActionAid projects in Jordan .

Representation

• Participate actively in monthly catch-up meetings with the Funding Affiliates.
• Represent AAAR in relevant Governmental, networks and INGO meetings.
• Participate in the reflection meetings.

Others

• Ensure adherence to AAAR values, principles, and Human Rights-based approach. 
• Ensure compliance with AAAR policies and procedures. 
• Ensure alignment with AA Humanitarian signature. 

Typical People Management Responsibility

The approximate number of people managed in total

NA

Matrix Manager – (projects/dotted line)

No

Team Leader

No

What is the global remit?  Operates in:

Own country

No

Geographic Region

No

Multiple Geographic Regions

No

Financial (limits/mandates)

NA

Direct departmental budget:

NA

Key Relationships to reach solutions

Internal (to ActionAid or team)

External

• Head of Programme; Communication & Campaign Coordinator; Programme managers
• Head of Finance & Administration; Administration and Liaison Manager

• Local partners;
• Humanitarian organizations (UN, INGO, etc);
• Trade Unions;
• Relevant ministries;

Person Specification

Education & Certifications

University degree in IT or software development (or equivalent qualification and substantial working experience)

Essential Experience

• At least 3 years of experience in working as a Microsoft Server / Network administrator
• Knowledge of hardware and ability to solve simple hardware problems
• Knowledge of applications such as Excel, Word, PowerPoint…
• Language: Proficiency both verbal and written in English and other local languages is an advantage
• Knowledge of Graphic Designing
• A strong commitment to AA’s vision, misión, and values, especially the rights-based approach and the principles of equal opportunity
• Understanding of and commitment to women’s rights and cultural sensitivity
• Understanding of and commitment to humanitarian principles and minimum standards for disaster response, the NGO/Red Cross Code of Conduct, the People in Aid Code of Conduct, ActionAid’s human security in emergencies and conflict strategy and approach, and security and policy procedures
• A commitment to the importance of downward accountability to rights-holders and transparency in humanitarian response.
• 1+ years of experience scripting, testing, and editing engaging voice and text-based conversational UX via chatbot frameworks such as Dialog Flow, Amazon Lex, etc. This experience must be validated by supplying a portfolio of successful and innovative contextualized conversational design solutions, Required
• 2+ years as a UX writer and proven work experience as a content developer within a producto-focused UX organization, with relevant equivalent experience in Copywriting, Information Design, and/or Instructional Design, Required

English proficiency

• Arabic and English skills are required.

Competency required

• Excellent communication skills with a strong sense of team spirit.
• Ability to manage multiple tasks, working under deadlines.
• Result-oriented and a team player.
• Consultative and empowering working style and willingness to learn from others.

Organizational Structure (to be inserted)