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The Computing Services department is seeking for a Help Desk Officer to provides technical laptop support to students and faculty by installing and troubleshooting software and mentoring students on how to use software applications.
Job Responsibilities
- Provides laptop support services to students and faculty at the Help Desk premises, including: Installing university specific software such as Windows NT, GroupWise, Microsoft Office and printer and scanner software.
- Troubleshooting hardware and software problems and re-imaging computers with specialized software.
- Providing informal, one-to-one training sessions with university -specific software.
- Delivering training sessions during faculty orientation to English and Arabic speaking faculty.
- Goes, as needed, to faculty, staff and VIP offices and workstations on campus to provide technical support.
- Prepare to work outside normal working hours.
- Distributes laptops to new faculty at the beginning of the academic year.
- Answers and logs calls using Support Magic Help Desk software, assigning related tasks to Technicians.
- Skills
- College degree or equivalent experience in installing software and trouble-shooting computer programs.
- Computer literate and familiar Windows NT and Windows 2000 Arabic enabled.
- Arabic enabled Windows.
- Arabic/English bilingual essential.
