Description:
We are looking to hire for Full-Time!
Job Title: Hospitality Ambassador – UAE National
Work Location: Mirdiff City Center and The Village Mall, Jumeirah
Job Overview: We are seeking a friendly, presentable, and customer-oriented individual to join our team as a Hospitality Ambassador. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work well under pressure. They must be able to provide exceptional service to our guests while representing our brand with professionalism and enthusiasm.
Responsibilities:
Greet guests warmly as they enter the premises and provide assistance as needed.
Address any complaints or concerns raised by guests promptly and effectively, striving to resolve issues to their satisfaction.
Handle incoming phone calls, take bookings, and provide accurate information to callers regarding our services.
Demonstrate a thorough understanding of our services and offerings to assist guests with inquiries and recommendations.
Create memorable experiences for guests by delivering outstanding service and exceeding their expectations.
Collaborate effectively with team members to ensure seamless operations and a positive atmosphere for guests.
Adhere to all company policies and procedures, including health and safety regulations.
Maintain a neat and organized workspace to present a professional image to guests.
Requirements:
Ability to work well face-to-face with clients and provide high-quality service.
Demonstrated ability to work independently and unsupervised.
Calm under pressure, with the ability to handle challenging situations with grace and professionalism.
Compassionate and understanding towards guests’ needs and concerns.
Strong team player who can collaborate effectively with colleagues.
Excellent verbal and written communication skills in English.
Education and Experience:
High school diploma or equivalent preferred.
Prior experience in hospitality or customer service roles is an advantage.
A good spoken and written English is required.
Benefits:
Competitive salary
Opportunities for career growth and development
Employee discounts on services
Health and wellness benefits
Application Process: To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position. Only shortlisted candidates will be contacted for interviews.
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