Description:
Hiring Call Center Agent
Duties and Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner.
Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
Call clients and customers to inform them about the company’s new product, service and policies.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call centre database in a comprehensible way
Meet personal/team qualitative and quantitative targets.
Requirements:
High school diploma or equivalent.
2-3 Years UAE experience in a call center environment.
Track record of over-achieving quota.
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
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