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Works across departments to provide proactive solutions to improve guest experience and service standards. These solutions may not always be training solutions, however, could be related to management, morale, equipment or systems.
Assist the BQX department in training needs and collating necessary data in achieving, exceeding and maintaining brand standards of the hotel as a whole in all aspects of learning. •Degree in Quality / Hospitality / Business Management or Equivalent
- Training Qualification / Studying for a Training qualification
- Experience of facilitating senior groups of staff (essential)
- Minimum 2 years’ experience in Quality Management/Training role, preferably in the service industry sector
- Expert level proficiency in MS Excel, PowerPoint, Word, Visio, MS Project
