Job description
Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey.
Customer Support Lead
The Customer Experience and Operations team is in the search of an experienced Customer Support Lead who’s able to lead the customer support team through influencing team members and handling complex technical tasks with End-to-End accountability for Services and People under your supervision. In this role, you’ll be performing daily operations, on-call duty activities, project activities, service optimization, and performance management fulfilling department Key Performance Indicators (KPIs). The successful candidate should possess very strong leadership skills and an extensive background in IT. The responsibilities of the Customer Support Lead include but are not limited to:
Job requirements
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