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| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Recruitment & Employee Placement Agency |
| Functional Area | Not Mentioned |
Job Description
Our client is one of the leading companies in the field of Technology and SaaS platform. They are now looking for a Technical Account Manager to join them.Roles & ResponsibilitiesDevelop and nurture an in-depth understanding of the product suite offered to clients.Work with different internal and external teams and stakeholders to streamline merchant on boarding.Establish and sustain strong relationships with clients and strive towards enhancing their overall operational and business performance.Work closely with Customer Support to facilitate issue resolution, identify patterns in operational challenges and drive measures for issue reduction.Coordinate and engage with multiple stakeholders within the client?s organization (IT, Marketing, Operations, etc.) as well as client partners (POS, aggregators) to address operational and business requirements.Facilitate discussions and drive for adoption of clients feature requirements; analyze and collaborate with internal and external teams with the aim to enhance client?s experience with the products and services offered.Contribute towards the teams functional growth and efficiency by identifying areas to streamline internal processes, contributing towards documentation and nurturing knowledge sharing.
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