Sector: Consumer
Department: Emerging Services
Country: Bahrain
Location: Bahrain – Manama
Contract Type: Full Time
Job Objective:
To manage stc Kuwait account end-to-end and to handle E2E service, network, complaint, financial & performance management operations.
Key Responsibilities: Coordinating with business & BI teams to ensure effective execution of digital onboarding of customers and managing their ad-hoc inquiries within the agreed standard operating procedures
Monitoring efficiency and collaborate on day-to-day basis with service teams stationed across multiple service centers to ensure service requests raised by the customers are met within the SLAs
Manage the ongoing relationship and handling day to day operations directly with authorized service providers, including follow-up and resolution of potential complaints
Collaborate with call center, internal teams, and authorized service providers to resolve customer’s query, complaints, and disputes
Conduct financial reconciliation and coordinate with respective team internally and externally for settlement of payments.
Prepare analysis and performance reports across all the above sales, service, support and operational KPIs
Perform other duties as requested.
Academic Qualification & Experience: Bachelor’s degree in business/marketing/supply chain from a recognized university
2-3 years of experience in Network/ relationship management in TPA (third party administrators) or Claim management in Insurance Company and Key account/ vendor management
Job Type: Full-time
Job Description :Company Our client maintains a reputation since the year 1980 of being one of the most popular distribution,...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> A well-established ICT company is looking for qualified and experienced Sales Executive to be a...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Posting Date Jun 23, 2022 Job Number 22105774 Job Category Engineering & Facilities Location The...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Urgently required outdoor salesman with driving license and local experience in the automotive industry for...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> The Sales Manager employee will be primarily responsible for proactively leading and managing the Groups...
Apply For This JobJob Summary The HR Administrator will champion the HR Admin processes for the firm and will provide support in the...
Apply For This Job