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Primary Location: Africa & Middle East-Bahrain-Manama
Schedule: Full-time
Employee Status: Permanent
Posting Date: 24/Aug/2022, 2:02:24 AM
Unposting Date: 06/Sep/2022, 5:59:00 PM
Role Responsibilities
Job: Operations
Primary Location: Africa & Middle East-Bahrain-Manama
Schedule: Full-time
Employee Status: Permanent
Posting Date: 24/Aug/2022, 2:02:24 AM
Unposting Date: 06/Sep/2022, 5:59:00 PM
Role Responsibilities
Strategy
- To process transactions in accordance to the applicable procedures as per specified standards detailed in the Service Level Agreement/Process note.
- Together with Officer/ Manager – Account Services, improve the image of Service quality effectively, efficiently; make SCB in the Kingdom of Bahrain the bank of choice for our customers.
Business
- Retail & WM Ops
- C&IB Operations
- Retail Client Business
- CB&CIB Client Business
Processes
- Print and dispatch all the Customer Advices pertaining (not exclusive) to BUB, PRR, Static data, Dormancy, Sigcap and Audit Confirmation
- Handle the return mails including all the advices, statements and debit cards and ensure the appropriate markers are placed in eBBS.
- Liaise with the respective courier and personalization vendor for day to day activities pertaining to debit cards delivery and personalization.
- Handle I-Banking, IVR and ATM requests from customers regarding statements and cheque books.
- Print CASA duplicate Statement and dispatch them as per the laid down process.
- Processing the blocking and unblocking requests received via Central Bank of Bahrain (CBB) Blocking and Unblocking system (BUB)
- Respond to queries in BUB system in accordance with the CBB guideline on the process as well as the internal Process notes
- Ensure the correctness and relevance of the response to the requests received via BUB
- Blocking and Risk maintenance in core banking system (eBBS) related to BUB as well as to other activities performed within Account services.
- Preparation of advices to customers and CBB related to BUB
- Liaise with CBB BUB team regarding clarifications that may arise during the course of processing.
- Handle direct debit requests received from approved service providers and financial institutions in the country
- Liaise with Benefit Company and other approved billers of direct debit service in order to provide consent to the setup of the direct debits on SCB customer’s account
- Liaise with customer wherever necessary in the course of processing activities in Account Services
- Performing signature verification on customer instructions for all activities pertaining to Account services
- Handling dispute transactions on debit card transactions authenticated by for Benefit & GCCNet.
- Scan instruction to and liaise with GBS Charge back team for Visa/Master/CUP authenticated transactions related to debit card disputes
- Handling Name search requests received from FCC and other sources
- Prepare necessary vouchers in order to resolve any customer disputes.
- Handle relevant eOps/CEMS workflows for the activities handled by self and ensure the queues are maintained in a timely manner.
- Handle BenefitPay and Debit card dispute transactions
- Be a back up for Processing of all static data change requests viz., (not exhaustive) Name Changes, Address Changes, Contact details changes, Risk marker/Block maintenance, Remote banking channels etc.,
- Be a back up for clearing activities and process the transactions as per the laid down process/DOI
People and Talent
- Train the new joiners in the units and actively participate in all the training as required to carry out the process.
- Ensure to complete all e-learning before due date.
- Maintain high level of team spirit & motivation amongst all staff.
Risk Management
- To provide precise information/data when requested by any CST performing RP, Internal reviewers or any Group Audit representatives to perform their review
- To ensure that the department gets satisfactory audit rating.
- Report any suspicious activity as per the process.
Governance
- Ensure that effective arrangements are in place for the prevention of money laundering in line with Group Policy and Standards, and local legal and regulatory requirements. In particular, through the designation of a Country MLPO, ensure the obligations on reporting suspicious activities are met
- To ensure that all-key risk indicators are reported in the required format and frequency.
- Avoid revenue leakage and ensure no debits to P & L account by eliminating errors.
- Ensure no income leakages in respect of tariff application and maintenance of waiver.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [Bahrain / ITO/ Retail Operation/Account Services unit to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Internal
- Officers/ County Ops/Business Product Head
- Manager Account Services
- Branch Sales and Service Managers & Teller Service Managers
- Relationship Managers
- Support Unit Department Managers (Finance, Administration, HR, IT)
- CSU/PSB/Priority/CB&CIB/Recon units
External
- Vendors
- Regulators or 3rd party customers such as CBB, BENEFIT, other Banks, Billers, AFS, NCR
Other Responsibilities
- To meet customer demands with existing products & handle complaints professionally.
- Meet service standards, thus contributing to greater customer satisfaction to increase the business flow.
- Other duties as assigned by direct officer or any other Managers in Service Delivery.
Our Ideal Candidate
Better together:
- See more in others
- “How can I help?”
- Build for the long term
Do the right thing:
- Live with integrity
- Think client
- Be brave, be the change
Never settle:
- Continuously improve and innovate
- Simplify
- Learn from your successes and failures
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
- Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
