Qatar Airways Looking for Operations Control Center Duty Manager at Doha, Baladīyat ad Dawḩah, Qatar Full Time

As the OCC Duty Manager you will be accountable for the day to day management of the department and the performance of the staff within OCC. To deputise for the OCC Manager, in all matters, when the former is not on duty.

Responsibilities:

• Lead and Manage the OCC Team, to achieve operational integrity of the schedule, full SOP compliance, within the operation and ensuring sound decision making processes are employed.
• Manage and ensure a satisfactory balance of On Time Performance (OTP), interdependency and customer service in line with the QACC business goals.
• Establish and maintain strong and effective working relationships with all relevant departments and stakeholders throughout QACC, Qatar Airways, HIA and other customers.
• Assist in the QACC response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
• To oversee and manage the QACC Catering Software Systems.
• To coordinate and manage the Unit KPl’s, providing Performance Reports to section management. To coordinate the short and long term unit forecasting and planning of resources; providing worksheets and material requisitions.
• To control and accurately file the customer airlines Galley Loading Plans, for unit use.
• To ensure that the provision of Invoices for services supplied to all customers is carried out in an accurate and timely manner.
• To ensure that investigations related to variations in operational process and procedures within OCC are carried out by the Duty Officers and closed, with appropriate corrective actions.
• To ensure that the catering delay investigation process by the Duty Officers with other operational sections is appropriately and promptly concluded at the Operations OTP Meetings.
• To lead Operational Projects, ensuring agreed timelines are met.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Qualifications In order to be successful in this role, we are looking for the candidates with Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience. High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience.
Job Specific Skills: Essential

• Meeting deadlines and operational emergencies
• Good spoken & written English
• Systems & Computer literate; MS Office Word, Outlook, Excel (advanced), PowerPoint, Access) Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.
• Development, maintenance and improvement of Databases, analytics and reports
• Identifying relevant data sources for business needs.
• Sourcing missing data, Visualizing Data, Forecasting, Data wrangling and should also be able to build predictive models.
• Identify and propose new process improvement opportunities

Preferred

• Practical and technical knowledge
• Experience with Flight Schedules Sitatext operations
• Dispatch procedure management
• Airline Security procedures

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. How to Apply Please see below for all eligibility and requirements for internal applications. Please note that any applications not meeting the criteria will not be processed.

• Employees must have completed a minimum 10 months in their current role to be eligible to apply for an internal move.
• Employees can only have two active applications at any one time.
• I-NOC is not required:
  • If this role reports to your current line manager within the same cost center.
  • Please upload a single document stating this along with your CV.
• I-NOC is required:
  • If this role reports to a different line manager.
  • Please upload a signed and approved I-NOC, valid only for the position stated in a single document along with your CV.
  • If you are unable to upload your I-NOC, please contact your Admin or Talent Acquisition for assistance.