Log In
Sign Up
Description:
Hiring Service Advisor
Company: Pegasus Automotive Group (Aston Martin UAE)
Job Type: Full-Time, Local Hire Only
Job Location: Dubai, UAE
Job Summary:
We are seeking a highly skilled and knowledgeable Service Advisor with expertise in the UAE automotive market, specifically in premium and multi-brand cars. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring a smooth service experience for our clients. Your in-depth understanding of the UAE automotive industry, including the premium and multi-brand car segment, will be essential in delivering accurate and relevant information to customers.
Responsibilities:
Listen attentively to customers’ concerns and accurately document their vehicle issues and service requirements.
Utilize your strong knowledge of the UAE automotive market, particularly in premium and multi-brand cars, to provide expert advice and recommendations to customers.
Effectively communicate with customers about repairs, maintenance, and service options, ensuring they are fully informed and understand the work being done.
Coordinate with the service team, technicians, and other departments to ensure efficient and timely completion of repairs and services.
Provide accurate cost estimates and explanations of service charges to customers, ensuring transparency and customer satisfaction.
Upsell additional services, maintenance packages, and accessories based on customers’ needs and preferences.
Handle customer complaints and resolve issues in a professional and timely manner, ensuring a high level of customer satisfaction.
Requirements:
Proven work experience (5-10 yrs) as a Service Advisor in the automotive industry, preferably in the UAE market.
Strong knowledge of the UAE automotive market, with expertise in premium and multi-brand cars.
Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers.
Solid understanding of vehicle mechanics and service processes, including diagnostics, repairs, and maintenance.
Exceptional customer service skills, with a customer-focused mindset and a dedication to exceeding customer expectations.
Preferably with a UAE driver’s license.
Fluency in Arabic and English languange is required.
We appreciate all applicants for their interest, but only selected candidates will be contacted for further steps in the hiring process.
