Oxfam Hiring for Senior Community Engagement Officer – HC at Mafraq, Jordan Full Time

Oxfam is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

Shaping a stronger Oxfam for people living in poverty.

Department Purpose

Promote and support the host communities and Syrian refugees’ engagement in host community project to promote recycling of solid wastes and other related WASH interventions. The Senior Officer will build capacity of men, women, youth and children to promote solid waste recycling, ensure vulnerable host community members and refugees have opportunity to participate actively and provide feedback on project activities. The CE Senior  officer will be training and coaching Community Engagement Assistants and partner staff to deliver a high-quality program that is responsive to the needs of the community in targeted towns.

Team Purpose:

To build strong community ownership of solid waste management and reduce public health risks, contributing to a life with dignity for vulnerable people in Mafraq city

Job Purpose

The Senior Community Engagement Officer will be a position of leadership in developing and facilitating relationships between OXFAM and community leaders and stakeholders at both the area wide and neighborhood level in Jordan. The Senior Community Engagement Officer is responsible for ensuring that programming pursued by OXFAM is informed by and driven by the community.

To facilitate effectiveness and efficiency in this role, Senior Community Engagement Officer position will be physically embedded in the community through partnership with an appropriate community-based organization.

To develop, manage and implement OXFAM community engagement activities and services, including  identifying, and nurturing opportunities for affecting positive change at the neighborhood level through efforts that are aligned with strategic plan, and working closely with other OXFAM staff and volunteers to ensure integration and coordination of efforts.

Support the vulnerable people (Syrian and Jordanian) in the targeted areas in AL- Mafraq. provide a link between the community and Oxfam’s WASH programs, ensuring refugees have opportunity to input, participate and provide feedback on implemented activities.

Build the capacity of Community Engagement Officers and Assistants to deliver a high-quality program that is responsive to the needs of the community at the district level.

Job description

• Lead and implement community engagement activities at the municipality level like stakeholders’ mapping and analysis, Developing maps and profiles of municipalities. Etc
• Lead on data collection, analysis, and reporting for the pilot project in REHAB and Alkhaldyah, As well as any future pilots in host community context.Prepare the content for training and workshops for the community, teachers, parents, key informants, children, storekeepers, etc
• Establish trusting relationships with local community members and municipality level and stakeholders to understand their needs and community dynamics, and support tailoring projects towards those needs.
• Identify and support youth and women to become leaders in their community
• Assess the capacity gaps of community volunteers and local stakeholders
• Design community engagement methods and communication materials targeting different audiences
• Lead pretesting and piloting of communication materials
• Identify local channels of communication with community members    
• Coordinate with the Senior Protection, Gender, and Inclusion Officer to ensure that all activities do not increase risks for refugees, women, and marginalized groups
• Manage Community Engagement Officers, ensuring that they carry out their roles and responsibilities according to the project needs’ and to a high standard of professionalism.
• Support Project Manager to prepare internal and external reports.
• Contribute to the Safe Programming Risk Matrix and implement recommendations
• Work closely with Solid Waste Management, Recycling, Income Based Volunteering, host community and MEAL teams to ensure community is engaged in all project activities.
• Integrate community engagement plans with Solid waste management activities and other WASH interventions
• Supervise and conduct participatory learning and action activities with communities
• Participate in the recruitment and induction of new Community Engagement Assistants
• Support on preparing all paperwork related to payment of Cash for Work .
• Support whenever is needed project team such as recycling senior officer or CFW officer
• Liaise with procurement to ensure activities have the required resources in good time, Prepare tender to select partners in targeted area and contract extension Ros in Helios system
• Support, facilitate, build and manage Commuinty lead approach such as community structure through a participatory approach and identify their roles to apply the community engagement to enhance sustainability and raise the sense of Community ownership.
• Ability to plan and implement changing behaviour approaches.Develop IEC materials for different WASH aspects.
• Act as a conduit for two-way communication of priorities and strategies between Oxfam and the community.
• Coordinate with SWM Engineering, Recycling, and CFW teams
• Support, facilitate, and build the capacity of community volunteers’ network
• Identify capacity gaps of community engagement assistants and community volunteers and develop capacity building plan with support of a supervisor
• lead the Capacity building for the current CBOs and Municipality  
• Engage PWD under SWM activities and develop their empowerment plan
• Manage data collecting from community engagement assistant , officer and community volunteers
• Prepare weekly and monthly reports for area of responsibility and ensure that activities are reported and compiled using existing tools.
• Organize and participate in local review meetings
• Review data received for each municipality and partners to identify trends or opportunities for recycling promotion or community Engagement.
• Monitor and solve complaints received from the MEAL team and ensure these are managed within timely manner.
• Support partners team in conducting periodic in-depth surveys and focus group discussions.
• Contribute to the Safe Programming Risk Matrix and implement recommendations
• Support the manager in following up on procurement as required and in the development of procurement plans .
• Provide monthly progress reports, ensuring accurate capture of the activity feeding into monthly donor
• Any other work as requested by management

Technical Skills, Experience & Knowledge

Essential

• Graduate from a recognized university (Social Science, international relation,or other relevant fields).
• At least 5 years’ experience of work in emergency or development context projects preferably in the field of solid waste management, and humanitarian sector projects.
• experience in planning and implementation of social and behavior change activities
• Able to collect, enter, and analyze data against project indicators;
• Experience of working in a multicultural team;
• Experience of working in refugee camps and host communities desirable
• Good coordination skills; and a strong commitment to gender equality and social justice;
• Excellent communication and interpersonal skills;
• Excellent Reporting skills in Arabic and English
• Proven knowledge of computerized systems
• Ability to design, facilitate and monitor training
• The ability to present concise reports, sometimes at short notice, reflecting the problems and possible solutions for particular situations.
• Diplomacy, tact, and administrative skills to work with people at managerial and, on occasions possibly senior government levels.
• The post holder should be at ease in working with local communities and Syrian refugees.
• excellent written and spoken Arabic is essential, v good written and spoken English is essential.
• Sympathy with the aims and objectives of Oxfam.
• Commitment to humanitarian principles and action and to Oxfam’s equal opportunity and gender policies.

Behavioural Competencies