Oracle – Egypt Looking for Field/ Data Center Engineer Qatar at Qatar Full Time

Qatar

Oracle – Egypt

Full time

Lead Engineer, Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Responsibilities

• Perform performance trend analysis and manage the server/network capacity.
• Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system.
• Work with others to define, coordinate vendor purchase needs.
•  Responsible for support documentation as well.
• Support deployment of on-site data center physical infrastructure
• Install, Replace and Troubleshoot Cables and Hardware
• Work within a ticket-based environment
• Able to prioritizing ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements.
• Will be part of Standby Rota and Out of Office hours shifts
• Business Travelling is a must (Domestic and international)

Qualifications  

• May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment.
• Extensive Data Center Experience
• Solid hardware  systems experience required
• Job duties are varied and complex utilizing independent judgment.
• Able to communicate effectively with multiple stakeholders.
• Proficient in written and oral English communication to support regional and global teams.
• Desire to learn, grow, and develop new technical skills.
• Flexibility to work non-standard business hours that may include weekends and/or holidays.
• Welling to relocate if required.
• BS in Computer Science or related field.

Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely. Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation.  Works primarily at customer sites. Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years relevant work experience. BS/BA preferred.As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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