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ABOUT US
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.
NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.
- Role and responsibilities
- Adhere to NRC policies, tools, handbooks and guidelines
- Assist with the implementation of the ICT function portfolio according to plan of action
- Prepare and develop status reports as required by management
- Ensure proper filing of documents
- Promote and share ideas for improvement of the ICT function
- Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.
RESPONSIBILITIES
Specific responsibilities
- Provide front-line IT support to all offices including Camps and Host Area Offices by troubleshooting problems and issues either in person, via email or on the phone.
- Travel to Camps and Host Area Offices on a frequent basis to provide in person support.
- Prepare IT equipment for new joiners and conduct inductions for new joiners.
- Receive IT equipment from leavers and complete the full leaver process
- Set up new users’ accounts and profiles and deal with password issues.
- Support the ICT Coordinator and Technical officers to roll out software and/or system updates to users
- Support the ICT Coordinator and Technical officers to maintain accurate records of all ICT assets, systems and software.
- Follow up on the Asset, Loss and Damage process to support Logistics in assessing damage/repair needs and liaising with suppliers to complete approved repairs
Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
- Logistics Team
- NRC Staff
- Incentive based volunteers
- Suppliers
Scale and scope of position
| Staff: | N/A |
| Stakeholders: | N/A |
| Budgets: | N/A |
| Information: | Freshservice HelpDesk, Indirectly other NRC ICT systems (Agresso, NRC People(Oracle) |
| Legal or compliance: | N/A |
QUALIFICATIONS
2. Competencies
- Experience from working as a ICT staff in a humanitarian/recovery context
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
1. Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies:
- Documented results related to the position’s responsibilities
- Fluent in English and Arabic
Context/ Specific skills, knowledge and experience:
- University degree of IT, computer Science, Information Systems, or equivalent.
- And/or proven experience of ICT Helpdesk: Years of Experience: 2.
- Experience in ICT Technical Support, or any relevant field related to IT.
- A very good technical background in Windows and MS office
- Strong interper
2. Behavioural competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
- Handling insecure environment
- Planning and delivering results
- Empowering and building trust
- Communicating with impact and respect
3. Performance Management
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
- The Job Description
- The Work and Development Plan
- The Mid-term/End-of-trial Period Performance Review Template
- The End-term Performance Review Template
- The NRC Competency Framework
