Contact Center Team Leader – DammamPurpose of Role:To assist management in maintaining customer operations quality of service. To supervise, develop and gear the performance of the customer service representatives towards agreed upon goals. Manage day-to-day planning and operations. Act as a focal point and smoothen communications between front liners and management. Insure consistency in policies and procedures.Scope & Responsibilities:
Performance Objectives:
Keyskills :
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