Log In
Sign Up
doha, Qatar
Minor Hotels Group
Full time
Night Manager
Full-time
Company Location: Banana Island Resort Doha by Anantara
Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.
Job Description
As a Night Manager, you will show your leadership to assist the Front Office Manager in driving overnight front office operations, and ensure an exceptional guest journey by performing the following tasks to the highest standards:
To be a main point of guest contact during the night hours of operation.
Monitor late night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honored, or dealt with as quickly and smoothly as possible.
Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
Complete the night audit in line with the standards and procedures of the hotel.
Distribute all required reports to the departments concerned.
Oversee all the postings from the day shift and correct it where needed.
Check all the guest balances and confirm that authorized limits cover estimated guest expenses.
Oversee the method of payment in every guest account and correct it where applicable.
Check the routing instruction for all guest account and modify where applicable.
Ensure all the back-up documents for next day departure are ready for review.
Reconcile outlet banking and summary sheets in each area.
Submit housekeeping and cleaning requests as required.
Qualifications
Previous night management experience in Front Office within the hotel/resort
Night audit experience
Competent level of IT proficiency
Excellent leadership and management skills
Committed to delivering a high level of customer service
Positive attitude and good communication skills
Night Manager
Doha, Qatar
Full-time
