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When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Role Summary
Responsible for monitoring the Picker’s transaction and processing of grocery orders, including the coordination of the deliveries with the Logistics riders and initiating a refund for any returns of purchased goods.
What’s On Your Plate?
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Accurately select groceries ordered online by customers, ensuring the highest quality products
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Recommend substitute products for customers if the ordered item is unavailable
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Select, scan, and pack products carefully and coordinate the delivery with the rider.
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Monitor fail rate and attend customer complaints
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Process refund requests
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Coordinate all the operations issue to the Team Lead vendor promptly
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Monitor the attendance of the Pickers
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Support the Pickers when needed to ensure on time completion of orders
What Did We Order?
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Well organized, able to multitask, and work in a fast-paced environment
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Excellent customer service skills
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Ability to understand and follow instructions either verbal or written, and ability to read, retain and comprehend customer orders, product and customer labels, Company policies, procedures, and guidelines
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Ability to work independently
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Ability to provide regular and predictable attendance (TSC employees may be scheduled to work early mornings, evenings, weekends and holidays and schedules may vary on a weekly basis)
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Ability to prioritise to ensure anything you do is right for our customers
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Reliable and a good timekeeper
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Must be smart and tidy at all times
