About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
Mercy Corps has been present in the Middle East since the 1980s and currently works in Yemen, Lebanon, Palestine, Jordan, Syria, and Iraq. Mercy Corps’ teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
General Position Summary
Under the management of the Regional Media & Communications Manager – Middle East, the Senior Communications Coordinator will bring creative new approaches to implement an internal communications strategy for the Middle East region that communicates the organization’s Pathway to Possibility strategy and vision; promotes internal dialogue and strengthens Mercy Corps’ culture. The Senior Communications Coordinator will support Mercy Corps’ ongoing programming in the Middle East through strategy development, coordination, design, and content production for internal and external communication. They will produce strong, well-designed communications products; support the planning and implementation of key communications components of ongoing programming; liaise with local, national, and global stakeholders, and ensure that Mercy Corps’ branding and communication guidelines are uniformly and consistently adhered to.
Essential Job Responsibilities
STRATEGY, AND VISION
COMMUNICATIONS COORDINATION
OTHER
Supervisory Responsibility : None
Accountability
Reports Directly To: Regional Media & Communications Manager – Middle East
Works Directly With: Middle East Regional Team, Country Directors and Deputy Country Directors, Directors of Programs and Programs, HQ and regional communications teams.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
Success Factors
The successful Senior Communications Coordinator will be bright, energetic, hard-working and eager to learn. They will take a deep personal interest in humanitarian and development assistance. They will be attentive to detail and able to carry out assigned tasks in a timely manner and according to a very high standard of quality. They will be creative and flexible, contributing to developing and encouraging new and innovative solutions, but at the same time will not have any difficulty in adhering to systems and procedures. They will strictly follow all protocols related to safety and security, and hold themselves accountable for making decisions, managing resources efficiently, achieving and role modeling Mercy Corps’ values.
Living Conditions/ Environmental Conditions
This position can be based in Lebanon, Palestine, Iraq or Jordan. Travel is estimated at 10% of the time, including to Mercy Corps program locations, which may be in remote and insecure locations. Mercy Corps team members represent the agency both during and outside of work hours when deployed on or visiting an international posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps’ policies, procedures, and values at all times.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
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