Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
Mercy Corps has been operating in Jordan since 2003. In partnership with civil society organizations, the private sector, and the government, Mercy Corps Jordan has reached more than 3.4 million Jordanians and displaced populations in the country. Working throughout Jordan, Mercy Corps is driven by the mission to contribute to the emergence of a peaceful, resilient and prosperous Jordan which is inclusive of youth and women. We seek to build a future for Jordan in which all people feel secure, believe in the goodness of communities and institutions around them, and are on a sustainable path toward economic self-reliance. Our strategic directions focus on promoting strong communities and governance, peace and social cohesion and environmentally sustainable and inclusive economic growth.
The Informal Livelihoods Advancement Activity Iqlaa is a five- year activity that aims to put Jordanian Micro and Small Enterprises (MSEs) on a path to recovery after the extraordinary crisis that the businesses have faced, help them access the safety net measures in Jordan, and, most importantly, regain productivity and growth.
Mercy Corps approach to IQLAA integrates direct assistance with market systems development (MSD) interventions to support MSEs along the full journey from recovery to growth and resilience. Grounded in evidence-based, adaptive, and inclusive support, Jordan’s MSEs can emerge from the COVID-19 crisis stronger and more resilient, transformed through new ways of doing business and improved access to finance, markets, and services. Understanding that women, youth, and people living with disabilities (PLWD) face unique constraints to starting up and leading resilient MSEs, Mercy Corps design will infuse a Gender, Youth and Social Inclusion (GYSI) lens throughout all interventions. Mercy Corps approach is committed to supporting MSEs build back, formalize, and grow, emphasizing systems-level change, equitable opportunities, and a dignified work environment for all women, men, and youth, and PLWD in Jordan.
The Outreach and Coordination Manager manages IQLAA’s five satellite offices, distributed around Irbid/Ajloun/Jerash, Amman/Balqa/Madaba, Karak, Zarqa/Mafraq, Tafileh/Ma’an, and Aqaba. The Outreach and Coordination Manager will help the Deputy Chef of Party Operations to allocation, furnish, and operationalize these offices. S/He will work with local services providers and with IQLAA’s consortium partners, to outreach to the target number of MSEs supported through IQLAA’s activities, and will assure these MSEs receive the technical and financial support they need. The Outreach and Coordination Manager will also support the recruitment of IQLAA’s offices team members and will provide guidance and leadership to these team members.
IQLAA’s coordination Offices Management and leadership
Personnel Management
Monitoring, Evaluation and Reporting
Financial and Compliance Management
Outreach and Coordination Coordinator – Irbid/Ajloun/Jerash office,
Outreach and Coordination Coordinator – Amman/Balqa/Madaba,
Outreach and Coordination Coordinator – Karak,
Outreach and Coordination Coordinator – Zarqa/Mafraq,
Outreach and Coordination Coordinator – Tafileh/Ma’an,
Outreach and Coordination Coordinator – Aqaba,
Outreach and Coordination Officers.
Reports Directly To: IQLAA’s Deputy Chief Of Party – Technical
Works Directly With: IQLAA’s Deputy Chef of Party – Operations, IQLAA’s Communications Director, IQLAA’s Program Quality Lead (MEL Director), IQLAA’S MSE Development Lead, IQLAA’s Research and Learning Lead (Behavior Change focus), IQLAA’s Access to Finance Lead, IQLAA’s Innovation and Scale Lead, Director of Inclusive Economic Growth and Climate Change Resilience.
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Action-oriented, Delegation Responsibility, Planning and Prioritization Skills, Problem Solving Skills, and Results Oriented.
A successful candidate will have a demonstrated ability to lead and communicate effectively with team members and other stakeholders of varied work styles and cultures, follow procedures and meet deadlines with flexibility and creativity in planning and problem solving. This position requires an ability to think creatively about changing norms that lead to greater opportunities for economic growth at household, community and institutional levels. S/he will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results, understand the larger picture while remaining focused on the details, problem solving, work within a complex and sensitive setting and to follow laws and security protocols. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
The position is based in Amman, Jordan, and it requires up to 40% travel to support other governates.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
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