Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Mercy Corps has worked in Jordan since 2003 to implement a variety of programs funded by global public institutions, as well as private donors to meet the urgent needs of vulnerable populations, build cohesive and civically engaged communities, and increase inclusive economic opportunities. Mercy Corps’ current portfolio in Jordan focuses on three domains: resilient individuals, strong communities and governance, and environmentally sustainable and inclusive economic growth. Mercy Corps integrates crosscutting themes of youth, gender equality and empowerment, governance, natural resource management and technology.
The Informal Livelihoods Advancement Activity (Iqlaa) is a five- year activity that aims to put Jordanian Micro and Small Enterprises (MSEs) on a path to recovery after the extraordinary crisis that businesses have faced, help them access the safety net measures in Jordan, and, most importantly, regain productivity and growth.
Mercy Corps approach to IQLAA integrates direct assistance with market systems development (MSD) interventions to support MSEs along the full journey from recovery to growth and resilience. Grounded in evidence-based, adaptive, and inclusive support, Jordan’s MSEs can emerge from the COVID-19 crisis stronger and more resilient, transformed through new ways of doing business and improved access to finance, markets, and services. Understanding that women, youth, and people living with disabilities (PLWD) face unique constraints to starting up and leading resilient MSEs, Mercy Corps design will infuse a Gender, Youth and Social Inclusion (GYSI) lens throughout all interventions. Mercy Corps approach is committed to supporting MSEs build back, formalize, and grow, emphasizing systems-level change, equitable opportunities, and a dignified work environment for all women, men, and youth, and PLWD in Jordan.
The Information Management Coordinator will manage technology solutions throughout the MEL cycle, manage all data pipelines to ensure effective adaptive management and information sharing, and support advanced data analyses and synthesis to help IQLAA improve and prove the effectiveness of its interventions and approaches.
They will be responsible for facilitating data demands, tooling, and retooling the IQLAA Information Management System to adapt to changing demands, ensuring that all data collection tools are well-tested, and ensuring that MEL teams correctly assign mobile users. The Information Management Coordinator will work with the Mercy Corps IQLAA Activity team as well as partner organizations to oversee and ensure the collection of quality M&E data for the program. The Information Management Coordinator will be responsible for supporting the Program Quality and Learning (PQL) Director to oversee the monitoring and data collection of the project, lead regular and annual field-based household and group interviews, analyze data to provide insight to the project team, and contribute to report writing. S/he will ensure that performance monitoring and results reporting tools and processes across the entire program are in place, effectively implemented and well synchronized between the Activity sites. The Information Management Coordinator may supervise teams of enumerators in data collection, data analysis, and reporting according to the needs of the Activity. The Information Management Coordinator will be an integral member of the Activity team learning and reflection processes, leading discussion on beneficiary feedback.
Essential Job Responsibilities:
Organizational Learning
Accountability to Participants
Reports Directly To: Program Quality and Learning (PQL) Director
Works Directly With: MEL Coordinator, MEL Officers, MEL Assistants, CLA Manager, Program Leads, Partner Organizations
The successful Information Management Coordinator will combine excellent technical skills in information management and quantitative analysis with outstanding problem solving and facilitation skills. They will be able to simultaneously pay attention to detail while keeping a strategic vision. They will be able to identify, communicate, document, and implement rigorous solutions to complex problems. They will have proven experience in capacity building and enabling non-technical teams to improve their analytical thinking. They will be able to leverage systems, evaluative, cartesian/decomposing, algorithmic/process, and design thinking as appropriate to improve the effectiveness of information management in the program and in the program.
The position is based in Amman, Jordan and it may require up to 15% to travel regularly to Mercy Corps field offices and project sites.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC’s policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment
In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status, or any other protected group in the locations where we work.
Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
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