POSITION SUMMARY
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.
Report accidents, injuries, and unsafe work conditions to manager complete safety training and certifications. Follow all company policies and procedures make sure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time grasp, turn, and manipulate objects of varying and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors..
SCOPE / BUSINESS CONTEXT
CANDIDATE PROFILE
Experience:
Skills and Knowledge
Education or Certification
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, and human capital index and market share.
Essential Functions
Provide Spa Services
Maintain Spa Environment
OTHERS
Safety and Security
Policies and Procedures
Guest Relations
Communication
Working with Others
Physical Tasks
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
At Le Mridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Mridien.
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