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Job Description
Job Number 23006068 Job Category Property Leadership Location W Muscat, Al Kharijiyah Street Shatti Al Qurum, Muscat, Oman, Oman VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Management ABOUT THE BRAND Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary, and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. ABOUT THE PROPERTY W Muscat is a luxury beachfront hotel and resort situated in the upbeat Shatti Al Qurum beachfront, offering an insider access to what’s up and coming in the city. The resorts showcases 279 luxury hotel rooms and suites where Omani heritage meets contemporary design. This 5 star hotel offers rooms boasting breathtaking views of azure waters of the Gulf of Oman. Six tantalizing restaurants offer an exciting experience for every foodie and A sophisticated rooftop Siddharta Lounge by Buddha-Bar, experience a new and modern approach to Chinese cuisine at Ba Ban, savor mouthwatering steaks at CHAR, dine in style at Harvest, mix and mingle at Living Room and live it up at the WET Deck. With over 8,500 square feet of meeting space with natural daylight, let our expert meeting planners elevate your event to the next level. ABOUT THE POSITION The ideal candidate for this position will have previous lifestyle or luxury GM experience, with prior experience of the W brand preferred. Evidence of strong sales leadership, operational execution, high guest and talent engagement, hands on leadership and driving performance within a competitive market will be key. The successful candidate will be very comfortable participating in very high profile local and international events at the hotel and demonstrating strong communication, networking, and PR skills to showcase this flagship hotel. JOB SPECIFIC TASKS Business Strategy Development Stays current with industry trends and monitors strengths and weakness of competition explores new business opportunities develops business plans designed to maximize property customer satisfaction, profitability, and market share ensures property business plans are aligned with the hotel’s business strategies translates Marriott global strategic plan into one that can be executed on property. Business Strategy Execution Executes business plans designed to maximize property customer satisfaction, profitability, and market share ensures that property business plans and employees are aligned with business strategies holds property leadership team accountable for successful delivery of business plans experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability evaluates the success of property business strategies to inform future business plan enhancements continually ensures business plans and actions have a positive impact on property performance. Sales and Marketing Works closely with Sales and Marketing team to develop revenue generating strategies for property identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals verifies that property leaders understand and leverage Marriott demand engines to full potential augments guest preference for property through booking ease and quality interactions with sales force. Talent Management and Organizational Capability Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement coaches Executive Committee by providing specific feedback and holds them accountable for performance creates learning and development opportunities for employees creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations ensures all managers are doing the same for their direct reports identifies resource needs to strengthen property team creates succession plans for future job openings actively supports the staffing process ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance. Business Information Analysis Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals uses business information to identify indicators of product and service successes and opportunities for improvement integrates business information into business plans. Employee and Labor Relations Verifies that all employees are treated fairly, and with respect builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines makes self-available to employees (open door policy) verifies that pay and benefits are appropriate for labor market celebrates the success of employees in a public way works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. Revenue Management Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction established revenue strategy that supports the hotel’s positioning in local market ensures demand forecasting and sound revenue practices are in place to maximize yield identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies controls labor and capital expenses. Owner Relations Builds strong rapport with property owners through proactive and on-going communication keeps owner informed of brand initiatives and guest experiences provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data manages an effective balance between owner interests and W brand interests and develops solutions that create value for both develops and effectively promotes ideas for improving property service and profitability to ownership. Customer and Public Relations Management Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery emphas and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers anticipates needs of large groups or high profile guests in order to deliver flawless service verifies that products, services, and events attain the appropriate publicity (PR buzz). Company/Brand Policy, Procedures, and Standards Compliance Verifies property compliance with legal, safety, operations, labor, and W brand product and service standards conducts both routine and short-notice quality assurance audits with specific departments holds employees accountable for performing audits on a regular basis conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations validates that employees are appropriately trained and performing to standard. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
