Job Number 22201284 Job Category Rooms & Guest Services Operations Location Marriott Resort Palm Jumeirah Dubai, Palm West Beach Palm Jumeirah Road, Dubai, 0, United Arab Emirates VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Non-Management POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor club lounge for seating availability, service, safety, and well-being of guests. Serve as a departmental role model or mentor ensure employee compliance with company standards and policies and external regulations. Report accidents, injuries, and unsafe work conditions to manager complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.
Job Description About this role: The job holder is responsible for the management of all Health, Hygiene and Environment matters...
Apply For This JobJob Description Company Description We are a Realestate company based in the Business Bay Area. We are looking for someone...
Apply For This JobDescription: We are hiring for a Semi Govt. Organization in Dubai Position: Chiller operator – AED 4,500/- to 4,800/-...
Apply For This JobJob Discription We are hiring for multiple positions for a sports brand in Yas Mall, Abu Dhabi. Positions include, Store...
Apply For This JobJob Description Job Title : Quantity Surveyor/Estimator Job Description : · Quantity take off · Estimation and BOQ preparation ·...
Apply For This JobDescription: We are looking for Guest Service Agent to join us at Copthorne Hotel Dubai! Only those who are...
Apply For This Job