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Job Number 23080547 Job Category Golf, Fitness, & Entertainment Location Al Samriya Doha Autograph Collection, Al Shahaniya, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Recreation Communication and Coordination Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. Recreation Facilities Safety Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services. Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area) intended for the safety and welfare of guests and members. Follow company policy and procedure for working with children (e.g., use of waiver forms). Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment. Recreation Equipment and Supplies Obtain required number of towels from Laundry based on expected daily needs, transport to work area (fitness center, locker room, pool, tennis court), and fold and stack according to company procedures. Recreation and Fitness Area Maintenance Wash, mop, and clean the pool deck. Water Safety and Recreation Use appropriate rescue techniques if observing swimmers who need assistance. Rescue swimmers in trouble using poolside rescue equipment. Monitor the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Guest Relations Address guests’ service needs in a professional, positive, and timely manner. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Assist other employees to ensure proper coverage and prompt guest service. Thank guests with genuine appreciation and provide a fond farewell. Communication Speak to guests and co-workers using clear, appropriate and professional language. Working with Others Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Physical Tasks Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces. Move up and down a ladder. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Safety Follow company and department safety and security policies and procedures to provide a clean and safe environment. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Maintain awareness of suspicious activity on property premises and report any suspicious activity to a supervisor/ manager. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Identify any unsafe work procedures or conditions and/or report them to management/ Loss Prevention personnel. Complete appropriate safety training and certifications to perform work tasks. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.
