LWF World Service is the humanitarian and development arm of the Lutheran World Federation. We are a widely recognized, international, faith-based organization working in over 20 countries. We seek to unite people of all backgrounds in the quest for justice, peace, and reconciliation in an increasingly complex and fragmented world.
A commitment to the human rights of every individual, regardless of their status, guides our work, actions, and operations. We are particularly known for our timely, compassionate, professional humanitarian work and field presencein hard-to-reach areas. Our work is people-centered and community-based. Above all, we work with the most vulnerable, and to claim and uphold their rights, we engage proactively with local government and community structures. www.lutheranworld.org/WorldService.
The Lutheran World Federation (LWF) has been working in Jordan since 2012, assisting Syrian refugees in the Za’atari camp and in Jordanian host communities. Given the massive influx of Syrian refugees, and in the interest of promoting social cohesion, vulnerable Jordanian families have been targeted for assistance as well. Support to Syrian refugees and vulnerable Jordanians in urban and peri-urban host communities focuses on the populous areas of Northern Jordan, in particular Amman, Zarqa, Mafraq and Irbid governorates. Thematically, LWF Jordan works in the sectors of education, protection and livelihood, with gender justice and child protection being mainstreamed in all projects and activities.
Job Purpose:
Working under the Country Representative’s direct supervision, and close consultation and coordination with the colleagues in the LWF Jordan / Syria Management Team, the Support Services Manager (SSM) is responsible for furthering LWF’s mission by ensuring that that appropriate structure, systems and personnel are in place for effective support to LWF programmes in Jordan & Syria. The position directly oversees and leads the team that comprise administration including digitalisation /IT, HR, Government liaison, procurement, logistics and security. . The role also includes financial management of support costs and ensuring high levels of accountability and donor compliance.
For 2024 specifically, the SSM will be responsible for overseeing administratively the setup of the LWF Syria office including security assessments, lease agreements, procurement, recruitment of staff and networking with relevant stakeholders. In this, the position will closely liaise with the LWF Syria focal point based in Damascus.
In addition to working closely with colleagues in the LWF Jordan / Syria team, the position is expected to interact with technical support functions in the LWF Global Coordination Office (based in Geneva) in areas such as procurement, logistics, HR, IT, security and other functions upon need. Globally, LWF uses SharePoint, ActivityInfo and SAGE, in addition to local HRIS systems (Lenvo in LWF Jordan / Syria). The position is expected to support the active use and maintenance of these and other global systems, policies and guidelines.
Main Duties & Responsibilities:
Senior Management and Administration
Logistics , Procurement & Asset Management
Human Resources Management:
Security Management:
Team Management
Other:
PROFESSIONAL STANDARDS:
The LWF and LWF workers must adhere to the values and principles outlined in the Code of Conduct as well as the Core Humanitarian Standard and relevant LWF policies such as Protection from Sexual Abuse, Exploitation and Harassment (PSEAH), Child Protection and Gender Justice Policy. The staff member must conduct himself/herself both professionally and personally in such a manner as to bring credit to the LWF and to not jeopardize its humanitarian mission.
Requirements:
Skills
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