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Job Summary
An opportunity has arisen for a Guest Services Executive to join Premium Leisure Club department in Madinat Jumeirah. The main duties and responsibilities of this role:
- Give a warm welcome to guests on arrival to the lounge and register them as well as issuing room keys in the appropriate welcome booklet.
- Take payment from guests on departure and close their bills correctly.
- Be efficient in assisting guests throughout their stay with any requirements.
- Ensures that the Lounge is manned, operationally prepared and stocked at all times.
- To serve food and beverage to guests in the Premium Leisure Club according to the established performance standards.
- To use discretion and tact when dealing with guest enquiries, problems and complaints in an efficient and professional manner without detriment to the hotel and/ or its reputation.
Qualifications
The ideal candidate for this position will have the following experience and qualifications:
- A minimum of One year guest service experience in a similar role in a luxury
- Knowledge of basic Microsoft Office Applications as well as Front Office Applications (Opera)
- Should have Food & Beverage knowledge or experience
- Fluent in written and spoken English
- Additional language is an added value
Benefits
This position offers a highly competitive salary and package which includes:
- Fully furnished shared accommodation/live out allowance
- Free transport to and from your place of work
- Uniform
- Laundry services
- Meals during working hours
- Bi-annual flight allowance
- Medical coverage as well as accident insurance
- Retail and leisure discounts
- 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
