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Job Description
As the worlds largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental? brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If youd like to embrace a wider world of experiences and opportunities, wed like to welcome you to the worlds most international luxury hotel brand.The InterContinental? Ras Al Khaimah Mina Al Arab Resort and SPA comprises 351 keys, a health club, spa and two pools. Covering an area of 43,770 sq. m, the resort is a short drive from famous archaeological sites such as Dhayah Fort and Sheba?s Palace.The role is varied and can be demanding with an intense workload that will need to be delivered accurately and always on time. The Guest Experience Manager will show incredible attention to detail, along with the ability to pick things up quickly ? therefore, being diplomatic and polite at all times is important. Assertiveness accompanied by respect and good emotional intelligence is an essential quality.A high proportion of the job will be spent in the office using email, making/handling telephone calls and in face to face meetings with both internal and external customers. Therefore, you need to be comfortable, calm and always use a diplomatic approach on things.This role requires a highly organized individual who is energetic, self-motivated with the ability to work on own initiative and the ability to multi-task, deal with a lot of pressure and demands whilst remaining calm and working effectively is essential. Strong interpersonal skills with the ability to communicate and build respect and rapport at all levels are essential.
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