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| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Construction & Building |
| Functional Area | Not Mentioned |
Job Description
General Description of Role and Responsibilities:As a member of a team, engages with key stakeholders & functional owners as a trusted advisor to bring transformational end-to-end process re-engineering efforts to life by working directly with operational and functional leaders within our US Customer Service organization.Translates strategy and initiatives into actionable roadmaps to reshape the business.Conducts targeted maturity assessments and gap analysis to inform roadmap prioritization and focus areas.Demonstrates an analytical approach to process improvement. Leads detailed analysis and assessments to develop meaningful artifacts including business models, customer journey maps, capability maps, business process maps, systems context diagrams, and capability assessments, that help articulate current and future state.Collaborates across business units and functions to find and showcase ideas for innovation and improvement.Partners with technology partners, Customer Digital Team, Product Owners, HR, Shared Service, Control Partners, and other functional owners as needed to help define and align on initiatives that will implement desired changes.Helps the business to execute improvement initiatives by providing coordination, project management, and leadership to key initiatives and priorities.Comfortable interacting at all levels from executive leaders to front-line associates. Balances diplomacy with challenging the status quo.Seeks to build and foster a continuous improvement mindset and stronger business acumen throughout the entire organization.Skilled at developing presentations that effectively communicate transformative initiatives and business outcomes.Skilled at facilitating brainstorming sessions to uncover opportunities through an inclusive environment.
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