Happy Travel & Tourism Looking for I.T. Service Engineer at Deira, UAE Full Time

Job Discription
Summary:
The overall job scope encompasses a range of responsibilities related to ensuring the smooth operation of the IT systems in the Dubai offices and both on-site and off-site support to the internal end users.

Scope:
• Execute technical support requests.
• Installing, configuring, and maintaining hardware components.
• Installing, updating, and troubleshooting software applications and operating systems.
• Identifying and diagnosing technical problems and implementing effective solutions.
• Maintain office devices: mostly Windows PCs, peripheral devices, telephony, storage servers.
• Maintain office software: virus and threads decisions, storage management, doent archiving and backup strategies.
• Keep office software and hardware operational and up to date.
• Development and Implementation of Security Policies.

Candidate Requirement

• Proficient in MS Windows family operating systems, functioning at a system administrator level.
• Extensive knowledge of Microsoft Exchange Online.
• Understanding of the OSI network model, network topology, network protocols, and interconnection mechanisms.
• Proficient in the setup and configuration of personal computers.
• Understanding of regulatory requirements and standards (e.g., ISO 27001, GDPR).
• Expertise in incident response and management.
• Proficiency in using tools for investigating and mitigating the effects of attacks.
• Ability to develop and implement security policies and procedures.
• Ability to work and understand technical doentation.