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Job Description
Customer Success Manager
Halian are partnering with one of the leading companies in health tech, is looking for an experienced Customer Success Manager to support the Sales, Product and Technology units to scale up the business to new heights.
The Role
The Customer Success Manager supports the Sales, Product and Technology Teams with
establishing and nurturing long-lasting relationships with customers.
Responsibilities include:
. Business Analysis: Listen and understand our customers current and future
technical requirements and work with our Product and Tech Teams to help prioritize
these on product roadmap.
. Project Management: Plan implementations at a high level and liaise with the
customers Project Management Office to ensure projects meet the business
requirements and are delivered in a timely manner.
. Relationship Building: Engage with executive sponsors, stakeholders and with the
whole customer ecosystem.
. Up/Cross-Sell: Identify relevant new projects and growth opportunities
Our Client
Our client, one of the leading companies in health tech, is looking for an experienced Customer Success Manager to support the Sales, Product and Technology units to scale up the business to new heights.
Your Responsibilities
- Define the program while refining the customer journey with existing customers
- Define the Customer Success program and scale up the team
- Working closely with the sales and marketing team, product team, and the technology team to define and implement effective customer success strategies
- Consult with customers to understand their current capabilities, use cases, and workflows
- Ensure that the right metrics are being tracked to have satisfied customers all the time
Your Qualifications
- Spanish Speaker
- 5 years experience in Customer Success role, preferably with background in Health technology sector or Software-as-a-Service (SaaS)
- Dynamic self-starter, entrepreneur at heart: technology experience is preferred, start-up mentality a requirement
- Proven record of successfully overseeing long-term relationships with stakeholders
- Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners involved in the ecosystem
- Excellent communication and stakeholder management skills
Halian Group
With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
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