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About the Role
We are delighted to announce the opening of a brand-new UK curriculum school in Dubai for September 2023. The School will be located in Al Waha, Dubai, very close to Sustainable City as well as many other attractive, expat Communities along the Al Qudra Road area. It will follow an established GEMS brand, with unique features at a great fee point.
All teaching and leadership staff will be UK-qualified and experienced international school teachers and leaders. The school will open for learners from FS1 to Year 8 in the founding year, growing subsequently each year to offer a through school curriculum within six years from its opening.
The Role
As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff, and students.
Key Accountabilities
- Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
- Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.
- Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
- Actively support the Admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary, and assist in enrolment events as and when required.
- Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
- Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
- Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
- Attend staff meetings and serve on committees as required.
Expected Qualifications:
- High School Diploma or equivalent
- Proficient secretarial skills, and extensive knowledge & experience with MS office programmes
Expected Experience:
- A minimum of two to three years experience working as a receptionist or in a customer service-focused role or in hospitality.
About Your Benifits
An attractive remuneration package is on offer to the successful candidate including tax-free salary, medical cover, tuition fee concessions, annual leave, and end of service benefits
