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The Social Media Advisor has to answer all customer queries through Social Media Platforms and None voice channels ( Chat, Emails, Tickets)
He/ she must be knowledgeable about the different products and services related to the organization in which the advisor is currently employed.
General skills:
– Excellent command of the English Language (Reading and Writing )
– Excellent Typing and Writing skills
– Excellent communication skills
– Educational degree, High school as a minimum.
– Full available for all shifts (Morning, Evening, and Night)
– Good knowledge of basic computer skills (e.g. Microsoft Office, internet, e-mail)
– Customer Service oriented
Main Job Tasks and Responsibilities:
– Communicating with customers over social media platforms and non-voice channels.
– Manage and resolve customer complaints
– Identify and overcome objections
– Able to handle inquiries in a pressure environment
– Should be capable of handling issues and complaints with providing solutions to the customers
– Should be fully aware of information related to the product or services of the organization
– Display Time flexibility towards shifts as per work floor requirements