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Job Description
Job Purpose
About the Role:
Support all client implementation and on boarding processes for the assigned portfolio within Emirates SkyCargo from a systems, management information and reporting perspective. Drive overall performance by identifying ways to improve customer implementation experience and prioritising ideas based on customer value and complexity.
Align various business processes and applications to enhance overall operational effectiveness by streamlining workflows and improving data accuracy.
What you will do:
Plan
.Provide status reporting to assigned line of business for their projects, validating priorities & timelines and ensuring the technology and client implementation is being conducted in alignment with business objectives.
.Embed the adoption of project management processes & techniques to drive the delivery of the reportingsolutions to ensure deliverables are met in terms of quality, quantity and timelines against the agreed SLA
Deploy
.Accountable for the technological set-up of our internal systems in accordance with contractually agreed terms and scope of services. Coordinate with relevant internal and external stakeholders to ensure incoming client systems requirements are successfully managed as part of the implementation plan.
.Support Business and IT teams with regards to RFP responses, tenders and presentations where required.
.Collaborate with various internal stakeholders & external IT vendor teams for the requisite systems.
Lead
.Develop and leverage relationships with stakeholders to define & deliver solutions to agreed timelinesand costs
.Lead the implementation and on boarding of new partners and systems from an integration perspective demanding various outputs (Weekly feeds, Monthly reporting, real-time dashboards etc.)
.Lead the timely delivery of accurate data to our global partners
.Lead the data governance & data quality capabilities with operations to produce consistent data & meaningful reports
.Lead the development and implementation of integrations using APIs to expand our connectivity with customers and third-party platforms. Lead the integration aspects of implementing new systems into the SkyCargo application landscape.
External Execute
.New Business requirements / enhancements from all regions to manage the business analysis of agreed deliverables – Undertake scope, feasibility and benchmark assessments for new products and projects as required.
Cargo Systems Integration Strategy and Planning:
.Collaborate with stakeholders to understand cargo management requirements and identify integration needs.
.Develop integration strategies, frameworks, and roadmaps to align cargo systems with business objectives.
.Conduct feasibility studies and impact assessments to evaluate the potential benefits and risks of integration initiatives.
.Define data integration requirements, including cargo data mappings, transformations, and validation rules. Implement data integration processes using ETL (Extract, Transform, and Load) tools or custom scripts. Ensure data quality and consistency by performing data profiling, cleansing, and enrichment activities specific to cargo systems.
System Testing and Troubleshooting:
.Develop integration test plans and execute test cases to validate the integrity and functionality of integrated cargo systems.
.Identify and resolve integration issues, such as data inconsistencies, system errors, or performance bottlenecks.
.Collaborate with technical teams to troubleshoot and debug cargo system integration problems.
Documentation and Training:
.Create technical documentation, including integration specifications, system diagrams, and operational procedures for cargo system integration.
.Provide training and support to end-users, business teams, and other stakeholders on integration-related topics.
.Stay updated with emerging cargo management technologies, industry standards, and best practices.
Qualifications & Experience
This job might be for you if you have:
.Degree or Honours (12+3 or equivalent) in Business Management,
.Supply Chain management or ITIT Systems development and implementation
.Logistics/Air Cargo 5+ Years experience
You’ll have an edge if you possess:
.5+ years of working experience in areas such as Air Cargo, logistics and supply chains, operations, warehousing, freight forwarding etc.,ORexperience in implementing business systems based around information technology.
.Strong knowledge of cargo management systems and related technologies, such as WMS, TMS, EDI (Electronic Data Interchange), or similar.
.Experience with cargo system integration platforms and tools
.Understanding of data interchange formats and protocols used in the cargo industry, such as EDIFACT, XML, API, etc.
.Experience in project management role useful but not critical.
.Strong understanding of systems and technical architecture of solutions, with the ability to speak to different stakeholders, technical and non-technical, at the right level.
.Analytical mind-set, quick to understand complex business scenarios and situations. Excellent problem-solving and analytical skills, with the ability to debug and resolve complex cargo system integration issues.
.Strong analytical, numerical and problem-solving skills
.Strong communication and collaboration skills to work effectively with cross-functional teams, software vendors, and business stakeholders.
.Strong knowledge of business improvement processes
What Emirates can offer you
.A competitive salary, paid tax-free and reviewed annually
.39 calendar days annual leave, plus public holidays
.Full relocation package, including flights, shipping and optional hotel accommodation on arrival
.Annual leave travel – return tickets home each year
.Private medical insurance
.Discounts on airline tickets for EK and partner networks
.Travel benefits and discounts for friends & family
.Education Support Allowance for children’s education in Dubai or abroad
Safety Sensitive Role: No
Leadership Role: Yes
Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers
