Accountable for service management of the IT services end-to-end within a portfolio of business applications, its underlying infrastructure and their dependencies in the assigned area comprising of multiple business units, IT teams and suppliers. Promotes continuous improvement, service quality, customer satisfaction and operational efficiency in the day-to-day operations. Develops and implements service management policies, procedures, and standards that meet business requirements and ensures optimal support of the business applications and their dependent components.
Qualifications: Degree or Honours (12+3 or equivalent): In a subject relevant to IT.
Experience: 8 years of management experience in the IT industry, ideally with experience in leading a function in Service Management role Knowledge/skills:
Other languages besides English: None
Leadership Role: NO
Safety Sensitive Role: NO
Critical Competencies & Level
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
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