Description:
We are seeking to hire a dynamic and self-motivated Partner Success Manager to join our team, and to help us build this company from the ground up. Team members can expect to work in a dynamic, ambitious and fun environment. The Partner Success Manager is responsible for the successful onboarding, retention, growth and quality of the Partners on our platform.
Responsibilities
Onboarding of new Partners: Including preparing and delivering all training and orientation programs for Partners who join the platform
Reviewing Partners’ performance on a weekly basis, and meeting with them on a monthly basis to discuss their performance along Sales, Jobs Delivered, Average Ratings
Monitor the quality delivered by our Partners and intervening where and when necessary with additional training or incentives
Ensuring deployment of all platform’s tools and new features with all Partners, and making sure they use them in the correct manner
Provide input on potential improvements to Operations and Product team by monitoring service delivery metrics
Solving day to day issues that may arise with Partners in the delivery of services to the end-user
Background required:
Minimum of 3-year experience in a similar role (partner management, operations). Experience in an Online-Based/ E-Commerce company is a plus.
Minimum Bachelor’s degree in a Management related field (e.g. Business, Marketing, Operations) from a reputable university.
Strong communication skills – Fluently spoken and written English required.
Strong interpersonal skills; candidates should be comfortable meeting partners, training them, and presenting their results.
Strong problem-solving skills: candidates should be comfortable with dealing with complaints and challenges and finding solutions for our Partners.
Must have a valid driving license in the UAE.
Candidates will be expected to present references from his/her previous employer.
Details: Posted on: 4th November 2022 Employment Type: Full Time Remote Job: No Monthly Salary: Negotiable Benefits: Health Insurance ,...
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