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Job Description
- Genuine service personality, with high EQ.
- Minimum 2 years of similar experience in a 5-star hospitality industry.
- Bachelor’s degree in hospitality, beauty therapy or similar.
- A strong command of both written and spoken English is required additional language is an asset.
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
- Ensure achievement of business goals – Financial, Non-Financial and Initiatives.
- Completion of projects on time, within budget and based on set quality standards.
- Realizing cost efficiencies.
- Analyzing operations and assigning resources accordingly.
- Seamless Communication across all levels of the business unit.
- Provide constructive feedback (on and off-the-job).
- Resolve complaints and ensure adequate service recovery where needed.
