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Job Requirement & Responsibility:
- Manage and deliver the operation, upgrade, and configuration of servers, OS, and Backup solutions.
- Monitor the Engineers’ corrective maintenance visits is undertaken efficiently, and timely meeting client satisfaction.
- Support Datacenter engineers in operation activities, providing them with guidance and ensuring the work implemented is up to the required standards and in accordance to set milestones.
- Prepare and submits weekly and monthly progress report to the Datacenter team leader to clarify the current status and progress of assigned task.
- Participate in project planning for all the technical aspects related for his team. Support the Team Leader in hiring new resources if needed.
- Act as the technical interface with the client in regards to any queries concerning the installation phase.
- Manage the customer UATs.
- Handle and manage down time activities and its procedures.
- Support our customers inside/outside KSA.
- Investigate and identify the root cause of the incidents.
- Escalate customer satisfaction problems to Data center Team Leader, Technical Project Services, if necessary.
- Provide third-level support to the technical Data center engineers.
- Provide technical training to new stuff and measure their capabilities.
- Responsible for personal and engineer’s development to meet business requirements.
- Prepare compiles and review the Project Technical Documentation’s with the details of the installation work and submits to team leader.
- Supervise the enrichment of the knowledge base system.
Skills & Education Required:
- Excellent communication, interpersonal and negotiation skills
- Excellent people management skills
- Excellent analytical & problem-solving skills
- Excellent command of English.
