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Job Description
A – Accountabilities:
– Support top management clients and branches 24/7 service.
– Manage ITSM systems (TT – Reports).
– Monitor the status & progress toward resolution of all open incidents.
– Act as the first point of contact for all IT & technical queries for quick & efficient handling of IT incidents & service requests.
– Support the client’s environment such as Desktops, Laptops, and its related applications and hardware.
– Responsible for diagnosing & resolving hardware, software and the end users problems.
– Involved in the rollout of software updates and patches.
– Investigate specialist and complex IT support issues.
– Communicate with third party technical specialists.
– Maintain a wide range of computer hardware and software programs.
– Configuration and testing of any new hardware and software.
– Deploying new hardware and software
B – Experience:
2/- to 10/- years of experience
