SCOPE OF WORK
USAID Public Financial Management and Administration (PFMA)
Proposed Personnel | TBD | |
Position | STTA – Business Process Re-engineering Consultant | |
Period of Performance On/About (From – To) | From: April 1st, 2024 | To: July 31st , 2024 |
Maximum Level of Effort | Up to 61 LOE days | |
Base of Operations | Amman, Jordan | |
position reports to | Revenue Performance Reform Lead. |
Project Background:
USAID Public Financial Management and Administration (PFMA) aims to work in partnership with USAID/Jordan and the Government of Jordan (GOJ) to improve Jordan’s revenue system and enhance its budget management process. PFMA will build the capacity of the Jordanian Ministry of Finance and other government institutions to modernize the revenue collection system, encourage compliance—including making it easier for taxpayers to comply with tax obligations—upgrade public procurement management, and improve budget planning, preparation, and execution. Key objectives include: 1) improving the revenue raising system; 2) streamlining the budget management process; 3) optimizing public expenditure management; and 4) implementing crosscutting Public Financial Management reforms such as interventions to address COVID-19. Through a combination of technical assistance, capacity building, and facilitation, tangible and measurable results are expected during the anticipated five-year duration of the activity.
To these ends, PFMA works closely with the relevant Government of Jordan entities, USAID and other donor programs to identify opportunities to improve revenues and enhance the budgeting process through building the capacity of the Ministry of Finance and other government institutions and provide on-hand support upgrading of different internal and external systems.
Objective:
PFMA is seeking to engage the services of a Short-Term Consultant to assist with the transformational activities that are being undertaken by PFMA’s Obj1 team. The consultant will work closely with the PFMA’s Obj1 team and counterparts on advancing related tasks, notably in the area of Business Process reengineering.
The expert will support in the planning and implementation of business processes across all applicable departments in the organization that will result in streamlined processes, increased efficiency, and improved quality. The expert shall ensure that processes and procedures are well documented, function efficiently, and align with corporate standards and strategy, to maximize Customer Experience and ensure a set standard of service quality.
Key Duties and Responsibilities:
The consultant will perform the following tasks:
Schedule of Deliverables
Deliverable | Details | Expected Delivery Date |
DLS- digital services To-Be process map, focusing on automation and the output of organizational development. | A document that clearly describes the To-Be Processes, workflow and procedures in relation to DLS digital services. | April 1st, 2024 – June 1st , 2024
(20 LOE) |
JCD – eCommerce operating procedures for two locations | A document that describes the existing operational procedure and workflow of eCommerce at two locations. | April 1st, 2024 – June 1st , 2024
(20 LOE) |
JCD- Licensing hub (Licensing and Pre-approval system) services Process map and procedure. | A document that describes the existing services processes and workflow of phase II of pre-approvals for control agencies. | April 1st, 2024 – July 30th , 2024
(20 LOE) |
Final Report | Draft the assignment’s final report | July 31st, 2024 |
Reporting:
The Consultant will report to the Revenue Performance Reform Lead.
Qualifications:
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