About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.
Program / Department Summary
Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks, and promote sustainable change by supporting community-led and market-driven initiatives. Recognizing both the great potential and the complex challenges faced by the Middle East, since 1989 Mercy Corps has been implementing a range of humanitarian assistance and development programs tailored to the specific needs of the region and of those communities where we work.
In Syria, Mercy Corps has been implementing emergency and life-sustaining activities since 2012. Mercy Corps currently operates with multiple institutional donors and a rigid, reporting regime.
General Position Summary
The Grants Manager will support the program department as the point person for communicating Mercy Corps humanitarian activities through donor reports. This includes collation of information from each operational department into concise and clear narratives, supported by statistical evidence and case studies. The Grants Manager must develop and possess an understanding of compliance and reporting format requirements for each donor and communicate those to program teams as needed. They will also serve as the focal point to ensure compliance with Mercy Corps internal systems of Program Management @ Mercy Corps (PM@MC) and must possess a basic understanding of internal standards in monitoring, evaluation and learning (MEL) and accountability. They are an integral part of the Mercy Corps team working inside Syria as well as the Whole of Syria grants unit and are expected to have a strong operational understanding of all activities and strategy. They will also be the point person for drafting new proposals and developing the initial narrative and budget requirements, in close collaboration with the Senior Grants Manager and Grants Management Director in Amman. As such, the Grants Manager is expected to liaise across all departments. Finally, they will be the primary contact for internal communications within Mercy Corps on key program activities, success stories and other useful updates for the broader Mercy Corps audience.
The Grants Manager will work under the direct supervision of the Senior Grants Manager, as well as working relationships with the relevant Area Director, Finance, Program Performance and Quality (PaQ), Program Managers, security and all other field departments in coordinating all grants/reporting-related tasks. Additionally, the Grants Manager will coordinate closely with the Regional Program Team in Mercy Corps’ headquarters.
Essential Job Responsibilities
GRANTS MANAGEMENT
NEW BUSINESS DEVELOPMENT
FINANCE & COMPLIANCE MANAGEMENT
Accountability
Supervisory Responsibility: None.
Reports Directly to: Grants Management Director
Works Directly with: Syria Area Directors, as well as Program Teams, Finance Department, Programme Performance and Quality (PaQ), Operations, Security & Access, Humanitarian Access Team (HAT), and the rest of the Grants team.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
Success Factors
The successful candidate will combine exceptional organizational abilities and writing skills with good humor under pressure. They will learn and move between all departments to consolidate essential information for accurately reporting Mercy Corps activities in Syria. They will be able to capture strategy and planning into concise and clear documents in new proposal development. It is critical that the Grants Manager is an excellent communicator, who is supportive and solution-focused. They need to be highly motivated, self-driven and able to support complex programs with limited daily support and direction; they will be able to work remotely with internal and external stakeholders to achieve common objectives. They will be a multi-tasker with the proven ability to organize and prioritize competing priorities. The candidate will be organized and maintain a clear electronic and paper filing system. They will ensure donor compliance and best practices are upheld throughout the entire grants management process. The successful candidate will ultimately be able to provide constructive input to large relief programs and therefore, must be willing to learn from others. In particular, best practices in cross cutting issues including accountability, gender and protection. They must be focused on capacity building of national staff; have strong program support and information management skills.
Living Conditions / Environmental Conditions
The position is based in Amman, Jordan and it requires 30% regional travel. This location is accompanied and secure. Housing is individual accommodation with unlimited freedom of movement beyond the house/office. There are several good International schools in Jordan. Staff have easy access to services – medical, electricity, water, etc.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.
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