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Jordan

CRYSTEL Hiring for Customer Experience Specialist – English Speakers at Amman, Jordan Full Time

  • Responsible for communicating with customers over the phone, email or chat to answer their questions and complaints
  • Answer all incoming calls and address the caller’s problems in a timely manner
  • Re-direct calls as appropriate and take adequate messages when required
  • Perform tasks following the company’s line of conduct and behave in a polite and courteous manner with callers
  • Regularly follow up on customers’ files and call them back in the event of emergencies
  • Follow step by step procedures in handling incoming and outgoing calls with the ability to resolve and close issues
  • Collect customer information and enter related information in various company software products
 

Escalate issues or unresolved queries to the supervisor and communicate what is related with other employees.

  • Responsible for communicating with customers over the phone, email or chat to answer their questions and complaints
  • Answer all incoming calls and address the caller’s problems in a timely manner
  • Re-direct calls as appropriate and take adequate messages when required
  • Perform tasks following the company’s line of conduct and behave in a polite and courteous manner with callers
  • Regularly follow up on customers’ files and call them back in the event of emergencies
  • Follow step by step procedures in handling incoming and outgoing calls with the ability to resolve and close issues
  • Collect customer information and enter related information in various company software products
 

Escalate issues or unresolved queries to the supervisor and communicate what is related with other employees.

Job Overview

  • Date Posted:
  • Location:
  • Job Title: CRYSTEL Hiring for Customer Experience Specialist – English Speakers at Amman, Jordan
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