Council Of Health Insurance Looking for Service Management Team Leader at Saudi , Riyadh Full Time

job title

Service Management Team Leader

Job purpose

The jobholder is responsible for managing more than one (1) nphies operation project at CHI including monitoring, control, reporting and closure ensuring successful deployment of nphies releases and end customer satisfaction.

Responsibilities

• Assist in the development of framework to support the risk assessment nphies operation and provide guidance on how to manage risks
• Develop key performance indicators (KPIs) to be tracked and reported
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Manage all operations within nphies ensuring alignment, on-time, and successful delivery against set KPIs
• Manage and maintain relationships/ communication with consultants/ vendors and customer to ensure the most appropriate and efficient tools/methods are used with optimal cost to the best for nphies and customers
• Perform risk assessment/analysis on nphies platform and current operation to identify gaps and plan for proper mitigation actions
• Find new solutions when needed in cooperation with consultants/ vendors to accelerate and enhance achievement of operation duty
• Ensure the development of progress reports of nphies operation in an accurate and timely manner according to set reporting guidelines to provide updates on progress and facilitate decision-making
• Review and track financial aspects of nphies and deliver within approved budget
• Evaluate performance of consultants/ vendors of nphies operation against terms and conditions or contractual clauses for the achievement of successful results
• Identify the requirement of projects transition to operations through developing and applying change management techniques
• Manage the communication with internal and external customers to ensure better outcomes and higher satisfaction rate

Education, Certifications

• Bachelor’s Degree in Business Administration or a related field
• Project Management Professional (PMP) or Portfolios, Programs and Projects Offices (P3O) or Risk Management Professional (PMI-RMP) or Program Management Professional (PgMP) or any other equivalent certification is a must
• Highly proficient in oral and written English language

Experience

• 6+ years of relevant experience
• Experience in operation management
• Previous experience in government sector or regulatory bodies is preferable