Log In
Sign Up
JOB PURPOSE
Our Customer Care Agent will work effectively across a variety of communication channels and tools to support our MAGRABi customers in Pre/During/Post orders related inquiries in a timely manner, with professionalism to ensure top quality, customer delight and a great customer experience.
Qualification And Experience
- Degree in Business Administration or a relevant filed
- 2-3 of relevant proven experience in a similar function.
- Ability to convert the customer order into a successful sale
- Awareness & knowledge about the product and customer experience
- Eyewear and Eyecare products knowledge (Strong advantage)
- Familiar with Customer service software tools handling
- Required languages: Arabic, English.
Job Responsibilities
- Respond promptly to customer inquiries while ensuring top quality, customer satisfaction and professionalism.
- Maintain a positive, empathetic, and professional attitude toward customers at all times to reach customer delight.
- Identify and assess customers’ needs to achieve satisfaction during communication with customers through various channels (Phone calls, social media channels).
- Acknowledge and resolve our customer complaints, services and processes, while building a sustainable relationship of trust.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Attract and retain customers by answering questions and providing suggestions that lead to short- and long-term successes.
- Assist customers with their Insurance claim process
- Suggest solutions to improve customer experience.
- Ability to generate and read reports.
COMPETENCIES
- Strong negotiation and Dispute resolution skills
- Strong verbal and written communication skills
- Working on different interfaces simultaneously (Multitasking
