Convergint Federal Solutions Hiring for Subject Matter Expert 3 (SME3) – IT Tier 1 Helpdesk/Network Admin/It Proj Mgt, IAT Level 2 Job at Bahrain Full Time

Join our team at Convergint Federal (CF) . Become part of one of the nation’s leading security integrators for the U.S. Federal Government.

CF is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. CF is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnel throughout the U.S. and globally. SigNet is a leader in the design, integration, installation, maintenance and operation of technically-complex integrated physical security management systems. We have the ability to support the entire life-cycle of these programs and projects—from security analyses, engineering and design, through installation, operation and maintenance—using in-house personnel and resources is our biggest discriminator.

Convergint Federal fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more…

At Convergint, our greatest strength is our people. Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues, and our communities. Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business and community and creates a positive work environment. We seek experienced experts in IT Helpdesk support, Network Administration and It Project Management in Shaikh Isa, Bahrain.

Responsibilities include:

IT HELPDESK

• Address, manage and resolve trouble tickets.
• Provide assistance to the Help Desk with documenting, tracking and providing status on tickets relating to application, acquisition, installation, maintenance, troubleshooting and upgrades of systems and its software, other non-computing office essential systems, telephone/telecom related systems, Video Teleconferencing (VTC) systems and cabling infrastructures, or other IT systems as identified.
• Assist with performing site surveys in support of the application, acquisition, installation, maintenance, troubleshooting and upgrades of various IT systems.
• Initiate, track, and manage Request for Changes (RFCs) required to satisfy user requirements.
• Utilize, if available, the site designated trouble ticket and RFC tracking system, or implement a mechanism to track trouble tickets and RFCs if a tracking system is not available.
• Provide project planning support, coordination with stakeholders, requirements gathering support, project monitoring support, and project status reporting for RFCs.
• Track assignments or allocations of IT systems, its subcomponents and peripherals when required

Network Administration

• Support base-level and regional-level information dominance objectives and cyber security initiatives, base and regional networks and enclaves are developed, protected, and maintained to integrate and administer IT and Operational Technology (OT) in support of base and region mission. These mutli-layer networks protect and enhance both IT and OT system systems and require cybersecurity to support integration and connectivity on an enterprise level. In order to support the development, deployment, and sustainment of both IT and OT within the region, the contractor shall perform network and cyber security development, deployment, testing, and sustainment for base and region level accredited networks that support IT and OT systems.
• Perform administration and maintenance of network infrastructure hardware and components to include applying required IA security patches.
• Manage and maintain network infrastructure, to include upgrade of hardware/software, applying required security patches, monitoring security logs and performing monthly Security Content Automation Protocol (SCAP) Content and Assured Compliances Assessment Solution (ACAS) Scanning tools to protect networks.
• Troubleshoot and resolve network connectivity issues.
• Provide monthly management reports on status of networks and number of trouble calls received.
• Monitor and maintain servers physical and virtual network switches and routers, workstations and Laptops on the network.
• Create and maintain documentation of physical and logical connectivity of network devices. (CDRL #A003)
• Participate in the design, plan, and execution of network modernization projects.
• Support the research, development of network products recommendation based on customer requirements.
• Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions.
• Coordinate with vendors and other Government agencies to provide support for network devices.
• Perform routine network administration tasks such as opening/closing of network ports.
• Respond to incidents elevated from the Enterprise Desktop Support and Information Assurance Management section related to network matters/security incidents and resolve the incidents as directed by the Region N6.
• Coordinate with the Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT) Base Communications Office (BCO) to establish fiber optic and copper-based connectivity.
• Monitor the Enterprise Operations Console, and document and report network related incidents, looking for indications of network related incidents.
• Manage and configure Access Control List (ACL) on Secure Internet Protocol Router (SIPR) network.

IT Project Management

• Provide project management support to IT projects or programs. The contractor shall complete a Non-Disclosure Agreement (NDA) and provide to the COR within thirty days after assuming the position
• Provide support in the development, review and update of work breakdown structures (WBS), project plans, PWS, cost estimates and other project management related documentation for IT projects or programs.
• Provide support in tracking project schedules, tracking and addressing risks and issues.
• Perform risk mitigation strategies when required.
• Support project management meetings to include regularly attending management related meetings and developing briefs.
• Brief IT project or program stakeholders.

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Technical skills and experience related to Networks and IT Project Management
• Experience supporting a technical helpdesk
• Proven ability to troubleshoot problems and look for solutions
• Solid mechanical and electrical aptitude.
• Good verbal, written and interpersonal communication skills
• Basic organizational skills and the ability to handle multiple service needs simultaneously
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
• Must be a self-starter and work well with direct supervision.
• Must meet IAT Level 2 requirements with a certification in CCNA Security, CySA+ **, GICSP, GSEC, Security+ CE, CND OR SSCP
• Must hold an active Secret Clearance

Education: High School Diploma or equivalent. Technical Training.

Minimum Experience: Twelve (12) years of hands-on experience in computer systems operations, helpdesk and network support and project management.

Preferred Experience: (but not required):

• Prior Navy related experience.

Additional Information

Convergint Federal is an Equal Opportunity Employer who is committed to wosrkforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

Candidates must possess or be able to obtain a US Government Secret Security clearance.

All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.

Convergint Federal is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Convergint Technologies offers many job opportunities outside of the U.S. which can be found through our employment website at uscareers.convergint.com/careers.

Additional Information

EOE/M/F/V/D